It's all about the pickle. I remember the first time I snapped into a Chick-fil-A regular chicken sandwich, it was plain and simple and delicious. Chick-fil-A received the highest general accolade last in 2023, but you won't find a ton of them in Massachusetts.

Chick-fil-A

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Fast Food Restaurant With Best 'Customer Satisfaction' Has Only 18 Locations In Massachusetts

The basis on which best overall "customer satisfaction" is measured.

  • Accuracy of food order.
  • Quality of mobile app.
  • Reliability of mobile app (minimal downtime, crashes, lags).
  • Beverage quality (taste, temperature).
  • Courtesy and helpfulness of staff.
  • Food quality (taste, temperature, freshness of ingredients).
  • Website satisfaction.
  • Restaurant layout and cleanliness.
  • Speed of check-out or delivery.
  • Variety of beverages on menu.
  • Variety of food on menu.
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Attleboro, Brockton, Burlington Mall, Cape Cod, Chicopee, Copley Square, Dedham, Fall River, Framingham, Hanover, Marlborough, Methuen, North Shore Mall, Plymouth, Seekonk, Westborough, Woburn, and Worcester are the 18  Massachusetts locations of Chick-fil-A

  • Chick-fil-A with an 85 satisfaction score, up 2% from last year.
  • Jimmy John’s at 84, up 6% from 2022.
  • KFC with an 81 customer satisfaction score, an increase of 4%.
  • Papa John's with an 80 score, up 5% since last year.
  • Domino’s stayed consistent with a 78 in satisfaction.
  • The list also included an "All Others" category in the third spot for restaurants not named, scoring 82. -usatoday.com

Fried chicken, grilled chicken, spicy chicken, nuggets, wraps, waffle fries, mac-n cheese, fruit bowls and more are all on the Chick-fil-A menu.

States with the most Chick-fil-A restaurants

Texas - 460

Georgia - 243

Florida - 226

North Carolina - 179

California- 167

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