People should never hesitate to call 9-1-1 when they need help; however, what if you are unable to speak for any reason.
Let's say there's an intruder in your home, or you are in a domestic situation and your safety is at risk, whatever the reason, here's what to do if you are unable to speak for ANY REASON.
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If you are in the state of Massachusetts and are unable to verbally communicate your emergency for any reason, you are able to indicate your needs to the 9-1-1 dispatcher by pressing digits on your telephone’s keypad using the SILENT CALL PROCEDURE.
Once you’ve dialed 9-1-1 and a dispatcher has answered, you can press:
1 if you need police
2 if you need fire services
3 if you need an ambulance
If you are asked a question during the call, you can press:
4 for YES
5 for NO
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