As many residents still continue to struggle with the financial strain the pandemic has placed on them, one utility company has made an announcement that should give relief to some, especially as the cold winter weather approaches.

According to Western Mass News, Eversource Energy announced they will not shut off power for any residents who may be struggling to pay their electric bills during the winter months.

Eversource Spokesperson Priscilla Resstold told the news outlet that amid the coronavirus pandemic, many customers have faced challenges keeping up with their monthly bills. According to data collected from October, there is a 15 percent increase in customers who are facing financial hardships in 2020 compared to last year, which is Western Massachusetts means about 500 customers.

While Eversource won’t turn off anyone's lights for being behind on payments, the company does encourage residents to get in contact with a customer care agent to learn about the companies multiple options, including a budget billing payment plan.

If a customer is having a tough time paying their energy bill, they can take advantage of one of our payment arrangements to help pay down any balance that they may have that have been building up. We understand times are not just tough economically; it’s uncharted territory for a lot of people.

Eversource Energy

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