Wayfair Confirms Pittsfield Call Center Location

This past December, Berkshire County received great news when Boston based furniture and home decor giant Wayfair announced that the City of Pittsfield would be home to a new call center, creating over 300 new jobs. The acquisition is one that Mayor Tyer totes at the largest economic developments in recent years.

Now, according to iBerkshires.com, a spokeswoman for the company has officially announced the Clocktower Building, just west of downtown will house the new customer service center.

The lease has been finalized at 75 South Church St. in Building 3, where the company will occupy 40,000 square feet of the building, owned by CT Management, under the holding company Clocktower Partners LLC. The building is home to The Berkshire Eagle and several other offices, as well as the adjacent Clocktower Condominiums.

According to the online periodical, Wayfair is planning on a customer service center in the portion of the building which sits between the Clocktower Condos and the main office space area. They are expected to hire 265 customer service representatives and 35 managers at the Pittsfield location, and hopes to move in Fall of this year.

The online retailer is owned by Niraj Shah, originally from Pittsfield, who reportedly has teased the idea that there could be more expansion into the Berkshire in the future.

Filed Under: Economic Development, In The Berkshires, Wayfair

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Wayfair Confirms Pittsfield Location